Terms & Conditions

Last updated: December 05 2025

Welcome to Gemstone Wellness, LLC (“Gemstone Wellness,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website, https://gemstonewellness.com (the “Site”), and any content, features, or services offered through the Site.

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Site.

1. Who We Are

Business Name: Gemstone Wellness, LLC
Website: https://gemstonewellness.com
Address: 53 W Jackson Blvd. #838, Chicago, IL 60604
Phone: (312) 291-1730
Email: admin@gemstonewellness.com

Gemstone Wellness provides therapy and counseling services to individuals, couples, and non-traditional relationships in Chicago and virtually across Illinois, as well as immigration psychological evaluations and consultation services.

2. No Medical or Emergency Care

The information on this Site is for general informational and educational purposes only and is not a substitute for:

  • Medical advice
  • Mental health treatment
  • Diagnosis
  • Crisis services or emergency care

If you are experiencing a medical or mental health emergency, or are in immediate danger:

  • Call 911 (or your local emergency number)
  • Go to the nearest emergency room
  • Or contact a local crisis hotline (e.g., 988 Suicide & Crisis Lifeline in the U.S.)

Do not delay seeking professional help because of something you have read on this Site.

3. No Therapist–Client Relationship via the Website

Using this Site, reading its content, or contacting us through forms, email, or phone does not by itself create a therapist–client relationship with Gemstone Wellness or any of our clinicians.

A therapeutic relationship is only established when:

  1. You and a therapist mutually agree to work together,
  2. You complete required intake paperwork, and
  3. You receive confirmation from Gemstone Wellness that you are accepted as a client.

We reserve the right to decline or end services in accordance with professional and legal standards.

4. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Disrupt or interfere with the security or operation of the Site

Prohibited activities include, but are not limited to:

  • Attempting to gain unauthorized access to the Site or its servers
  • Introducing viruses, malware, or harmful code
  • Using automated systems (bots, scrapers) to extract data without our permission

We may, at our discretion, limit or terminate access to the Site for users who violate these Terms.

5. Informational Content Only

The content on this Site, including blog posts, articles, resources, and other materials, is intended for general informational and educational purposes. It:

  • May not reflect the most current research or clinical guidelines
  • Is not tailored to your specific circumstances
  • Does not constitute professional advice, therapy, or a treatment plan

You should always consult with a qualified healthcare or mental health professional regarding your individual situation.

6. Online Scheduling, Contact Forms & Communication

Our Site may include features such as:

  • Contact forms
  • Appointment request forms
  • Links to scheduling systems
  • Newsletter or resource sign-ups

By using these features, you agree that:

  • You are providing accurate and truthful information
  • We may contact you using the information you provide for scheduling, follow-up, or related communication

Submitting a form or sending an email does not guarantee:

  • That you will become a client
  • That a specific appointment time will be available
  • That we can provide the type of services you are seeking

We will do our best to respond in a timely manner, but we cannot guarantee response times or availability.

Important: Email and general contact forms may not be fully secure. Please avoid sharing highly sensitive personal, financial, or clinical details through these channels.

7. Fees, Payments & Insurance

Information about fees, payment policies, and insurance coverage may be provided on the Site for convenience but is subject to change.

  • Actual fees and policies will be explained in detail in your intake paperwork and/or consent forms if you become a client.
  • Insurance coverage depends on your specific insurance plan and its terms.
  • You are responsible for verifying your own benefits and coverage.

Nothing on this Site guarantees that:

  • Your insurance will cover services
  • A certain rate or fee will apply indefinitely
  • You will be reimbursed by your insurer

8. No Guarantees of Outcomes

Engaging in therapy is a personal and variable process. While many people find therapy helpful, we cannot guarantee any specific outcomes, results, or changes as a result of using our services or reading our content.

Any examples of progress, growth, or success stories mentioned on the Site are illustrative only and do not promise or predict similar outcomes for you.

9. Intellectual Property

All content on the Site, including text, logos, graphics, images, blog posts, and layout is owned by or licensed to Gemstone Wellness and is protected by copyright, trademark, and other intellectual property laws.

You agree that you will:

  • Use the content solely for personal, non-commercial purposes
  • Not copy, modify, distribute, or create derivative works without our prior written permission

Limited sharing, such as linking to a blog post or sharing an article on social media with proper attribution, is generally acceptable as long as:

  • You do not misrepresent our content as your own
  • You do not modify the content in a misleading way

If you are unsure whether a use is permitted, please contact us.

10. Third-Party Links

The Site may contain links to third-party websites, services, or resources that are not owned or controlled by Gemstone Wellness.

We are not responsible for:

  • The availability, content, or accuracy of third-party sites
  • Any products, services, or resources provided by third parties
  • The privacy practices or terms of those third-party sites

Accessing third-party links is at your own risk. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

You can read our Privacy Policy here:
[Link to your Privacy Policy page once it’s live]

If you become a client, your clinical information may be subject to separate protections under HIPAA or state law, as described in our Notice of Privacy Practices and/or other client agreements.

12. Disclaimers

To the fullest extent permitted by law:

  • The Site and its content are provided “as is” and “as available”, without warranties of any kind, express or implied.
  • We do not warrant that the Site will be error-free, secure, or uninterrupted, or that any defects will be corrected.
  • We do not guarantee the accuracy, completeness, or reliability of any content on the Site.

Your use of the Site and any reliance on its content is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, Gemstone Wellness, its owners, clinicians, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

  • Your access to or use of the Site
  • Your inability to access or use the Site
  • Any information or content obtained from the Site

This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses.

Where liability cannot be excluded under applicable law, our total liability shall be limited to the amount you paid (if any) to use the Site or services related to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Gemstone Wellness, its owners, clinicians, employees, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any rights of another person or entity

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles.

Any disputes arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Cook County, Illinois, and you consent to the jurisdiction of such courts.

16. Changes to These Terms

We may update or modify these Terms from time to time. When we do, we will:

  • Update the “Last updated” date at the top of this page
  • Post the revised Terms on this page

Your continued use of the Site after changes are posted indicates your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the Site.

17. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements posted on the Site, constitute the entire agreement between you and Gemstone Wellness regarding your use of the Site and supersede any prior or contemporaneous communications and proposals, whether oral or written.

19. Contact Us

If you have any questions about these Terms, please contact us:

Gemstone Wellness, LLC
Website: https://gemstonewellness.com
Phone: (312) 291-1730
Email: admin@gemstonewellness.com
Address: 53 W Jackson Blvd. #838, Chicago, IL 60604